Get in touch with our team, chat with us on Telegram, or browse answers to the questions we hear most.
Email Support
Reach our team at [email protected] - available right inside the app.
Telegram Group
We're also on Telegram for quick questions and real-time help - join right from the app.
In-App Support
Open the app and navigate to Settings → Support to submit a fast ticket.
FAQ
Frequently Asked Questions
How do I upgrade my plan?
Open the app, go to the Plans screen, select your desired tier, and tap "Get Started". Payment is processed securely through the App Store or Google Play. Your new plan activates instantly.
Can I cancel my subscription anytime?
Absolutely. You can cancel anytime from your device settings:
iOS: Settings → Apple ID → Subscriptions
Android: Play Store → Payments & Subscriptions
Your plan remains active until the current billing period ends.
How do SignalCoins work?
SignalCoins are a one-time purchase currency. Use them to unlock individual premium signals, AI analysis, or trade execution without a subscription. Coins never expire.
How accurate are the trading signals?
Our AI engine analyzes market data using advanced machine learning models trained on years of crypto data. While no signal can guarantee profits, our multi-step validation process ensures only high-probability setups are delivered. Always trade responsibly and never invest more than you can afford to lose.
Which exchanges are supported?
SignalStairs provides signals compatible with major exchanges including Binance, Bybit, OKX, KuCoin, and more. Each signal includes recommended exchange information for easy execution.
Is SignalStairs available on both iOS and Android?
Yes! SignalStairs is available on both the Apple App Store and Google Play Store. Download links are available on our website.
How do I report a bug or suggest a feature?
We love feedback! Email us at [email protected] with details. For bugs, please include your device model, OS version, and screenshots if possible. We review every submission carefully.
Do you offer refunds for subscriptions?
Subscription refunds are handled by Apple and Google according to their policies. SignalCoins are a consumable in-app currency and are non-refundable once spent to unlock a signal or feature.
How do I earn free SignalCoins?
You can earn coins through:
Daily login bonus (+20/day)
Chat with AI (+15/day)
Watch ads (+20 ×2/day)
Share the app (+100)
Follow us on social media (+100 each)
Is my data secure?
Yes. We use industry-standard encryption (TLS/SSL) and secure cloud infrastructure. Payment processing is handled exclusively by Apple and Google-we never see or store your credit card details. Read our Privacy Policy for more information.
How do I delete my account?
Go to Settings → Delete Account within the app. This action is irreversible-all your data including signals history, coins balance, and personal information will be permanently deleted within 30 days.
Need Immediate Assistance?
Our dedicated support team typically responds within a few hours during business days.